Terms and conditions

1. Who we are

• VIU Rental Car is the trade name (DBA) of Capitale OAC. In these terms, "VIU" means Capitale OAC.
• VIU rents cars in Miami (MIA), Fort Lauderdale (FLL) and Orlando (MCO), Florida. Some cars belong to our own fleet and others are provided by a partner company; in both cases your booking, payment and support are with VIU.

2. Driver requirements

• Minimum age: 21 years old on the pickup date. Drivers aged 21 to 24 pay a young driver fee of $15.99 per day.
• A valid driver's license (valid foreign licenses are accepted) and a passport or ID.
• A credit card in the main driver's name for the $250 security deposit.
• Only the main driver and additional drivers listed on the rental agreement may drive, under the same requirements.

3. Booking and payment

• Prices are shown in US dollars (USD) before you confirm and include the days, protection, extras and charges shown in the summary.
• Bookings are paid in full in advance. If you choose to pay by card and the online payment is not completed, we send you a secure payment link; the car is confirmed once payment is received.
• If you book through a travel agency, the agency may pay on your behalf under its agreement with VIU.
• You will receive a booking code (for example VIU-10001). Keep it to look up or change your booking.

4. Security deposit

• At pickup we place a $250 hold on your credit card. It is released when you return the car, minus any pending charges described in these terms (fuel, extra hours, uncovered damage, fines, tolls or cleaning).
• The time your bank takes to show the release does not depend on VIU.

5. Changes and cancellations

• Free cancellation: if you cancel up to 7 days before pickup time, we refund everything you paid.
• If you cancel less than 7 days before pickup, we refund what you paid minus a $100 penalty.
• If you do not show up to pick up the car, there is no refund.
• Changes to date, time, location or car category are requested by WhatsApp and depend on availability; the price may change.
• Refunds are made to the original payment method. Full details on the "Cancellations and refunds" page.

6. Pickup and return

• Pick up and return the car at the location, date and time of your booking.
• There is a 1 hour grace period on return. After that, one extra full day is charged for each day or part of a day.
• Returning the car to a different location carries a $250 fee, added to the price before you confirm.
• If you return the car before the booked date there is no penalty, but unused days are not refunded.
• Check the car with our staff at pickup and return; we record mileage, fuel and condition.

7. Fuel

• Return the car with the same fuel level you received it with. Missing fuel is charged at $25 plus $5 per missing gallon.
• If you bought the prepaid full tank you may return it at any level, at no charge.

8. Protection and liability

• Every booking includes Florida minimum liability and 24/7 roadside assistance.
• Damage to or theft of the car is covered according to the protection you chose and its deductible. Anything your protection does not cover is the customer's responsibility.
• Fines, tolls, traffic violations and towing or parking charges incurred during the rental are the customer's responsibility. With the unlimited tolls extra (SunPass), tolls are already paid.
• No protection covers damage caused by driving under the influence of alcohol or drugs, by an unauthorized driver or by prohibited use of the car.

9. Use of the car

• Not allowed: driving under the influence of alcohol or drugs, racing, towing, carrying passengers or goods for hire, driving off paved roads, smoking inside the car or subletting it.
• If the car is returned unusually dirty, cleaning may be charged.
• The rental includes 200 miles per day (for example, 600 miles on a 3-day rental). Each extra mile costs $0.50 and is charged when you return the car.
• The car may not leave the State of Florida. Taking it out of Florida carries a $1,000 fine, plus any damage or recovery costs.

10. Accidents and breakdowns

In case of an accident, theft or breakdown: get to safety, call 911 if needed, ask for a police report and tell us right away on WhatsApp at +1 (786) 239-0100. Do not make repairs without our authorization.

11. Governing law

These terms are governed by the laws of the State of Florida, United States. VIU may update them; the version that applies to your booking is the one in effect on the day you booked.

12. Contact

WhatsApp +1 (786) 239-0100 · reservas@viurental.com. We help you in Spanish and English.