Cancellations and refunds

Cancelling a booking

• Up to 7 days before pick-up time: free cancellation, we refund 100% of what you paid.
• Less than 7 days before: we refund what you paid minus a $100 penalty.
• If you do not show up to pick up the car (no-show), there is no refund.

How to request a cancellation or a change

• Message us on WhatsApp at +1 (786) 239-0100 or email reservas@viurental.com with your booking number (for example VIU-10001) and your last name.
• Changes to date, time, location or car type depend on availability; if the price changes, we show you the difference before confirming.

How and when you get your refund

• Refunds go back to the same payment method you used (card, Zelle or bank transfer).
• We process it within 3 business days of the cancellation. Depending on your bank, it may take another 5 to 10 business days to show in your account.
• If a travel agency paid for your booking, the refund goes to the agency, which returns it to you under its agreement with you.

Returning the car early

If you return the car before the booked date there is no penalty, but unused days are not refunded.

Security deposit

At pick-up we place a $250 hold on your credit card. It is not a charge: it is released when you return the car, minus any pending charges (fuel, extra miles, extra hours, uncovered damage, fines or tolls), which we detail in writing.

If you disagree with a charge

Write to us within 30 days of the return with your booking number. We review the contract, photos and charge details and reply within 5 business days.